Chemical information service for companies

The chemical information service answers to questions relating to the REACH, CLP and Biocidal Products Regulations. Our aim is to help businesses to understand their obligations under the Regulations, but we cannot advise on business-specific issues.

You can find links to further information below:

We aim to respond to all enquiries submitted using the contact form within one week. We will send the answer to the email address provided. You can also submit a call back request via the contact form. We recommend using the contact form so that we can familiarise ourselves with your issue before responding and ensure that we can serve you as well as possible.

If you wish, you can call us during the telephone hours

  • Monday 9.30 am – 11.30 am
  • Tuesday 9.30 am – 11.30 am
  • Thursday 1.00 pm – 3.00 pm

at the following numbers:

  • Questions about the REACH and CLP Regulations: +358 29 5052 222 
  • Questions about the Biocidal Products Regulation: +358 50 597 6338.

Phone service is closed 1.7.2024 – 9.8.2024, but you can send your question using the contact form. The response time may be longer than normal during the holidays.

If your matter concerns the permits of industrial or chemical plants or the storage of chemicals, you can submit your question using the contact form and select as topic Industry and mines, Safety in chemical establishments and storage.

If your matter concerns submitting information on chemicals to the Chemical Product Register, you can find more information on the page Submitting information on chemicals.

If you have technical questions related to the KemiDigi system, further information such as the telephone service hours can be found on the KemiDigi web page.

If you have questions related to ECHA’s IT systems and tools (such as REACH-IT, IUCLID, Chesar, R4BP), contact the European Chemicals Agency (ECHA).