Content and format of a recall notice

A good and clear recall notice:

  • Draws attention, stands out clearly from advertisements and is large enough.
  • Has the word “RECALL” in the heading. If a different measure is involved, this can be described in the heading, such as “IMPORTANT SAFETY NOTICE”.
  • Includes a picture and identifying information of the product, such as the trade name or brand, model, batch or serial number, rating plate, or similar.
  • States clearly what kind of a risk the product may pose and why; for example: too long cords in the head and neck area of small children’s hoodies may pose a risk of choking.
  • Includes clear instructions for consumers on how to act; for example: stop using the product immediately/take the product away from the reach of children and return it to the place of purchase.
  • Includes a service number or online service, in which consumers or other end users can find more information in Finnish and in Swedish. The phone number of a foreign manufacturer is completely useless, if you cannot get advice in Finnish and Swedish when you call.

Information about the product

The following information helps to identify the product and avoid confusion with other, safe products being sold:

  • trade name and model of the product
  • serial or batch number
  • information on where the serial number is located
  • the colour and size of the product as well as other identifying information
  • the time when and places where the product has been sold. If the product has several retail locations, the notice can refer to a list published on a website, for example.

What to do

  • A good and effective recall notice provides information about the risk and clear instructions on how to act to consumers and other end users:
  • The notice states what kind of a risk the product poses. A simple “safety defect” is not informative enough.
  • The notice tells people to stop using the product immediately.
  • The notice informs consumers about the right to return the product or other similar measures that can be taken to remove the risk posed by the product, such as repairs (if this is possible). A time limit cannot be set for the measures.

 

An example to help with drawing up a notice:

Esimerkkikuva takaisinvetoilmoituksesta

PRODUCT RECALL

A dummy with a ring by Tutti Oy

Batch number 1234/07 – 5678/08

A safety defect has been found in the green dummy by TUTTI Oy. Due to a manufacturing error, the part of the dummy that is sucked on may come loose during use and pose a risk of choking

 

The recall procedure concerns dummies purchased from 2007 to 2008 with a batch number ranging from 1234/07 to 2678/08. The batch number is printed on the ring on the dummy.

 

You must stop using the dummy immediately and take it away from the reach of children. We ask consumers who have purchased the dummy to return it to the place of purchase. The price of the product will be refunded to the customer. When returning the product, customers do not need to show a receipt to receive the refund.

 

The products have been sold by the following shops/chains:

 

Company 1

Company 2...

Further information: Tutti Oy, tel. +358 12 345 6789

www.tutti-oy.fi

 

 

 

PRODUCT RECALL

Everclean washing machine

model: puhdas001 (EAN 6412345678901)

 

The washing machine has been sold from 1 September 2012 to 22 October 2013

 

Type: aqua 123

Manufacturer: Putipuhdas Oy

The recall does not apply to other types.

 

The washing machine has a circuit board with a faulty component that may pose a fire hazard.

 

You must stop using the washing machine immediately! In order to repair the machine, contact our telephone service, tel. +358 29 1234 5000.

 

Further information: Putipuhdas Oy

tel. +358 29 1234 4000