If a service poses a hazard or risk
- What to do if you have doubts about the safety of a service provided
- Notify the service provider immediately of your concern or observations.
- If necessary, you can report the dangerous service to Tukes.
- What to do if you have an accident while using or being provided a service
If you have an accident while using or being provided a consumer service, follow the service provider's instructions. If necessary, seek external assistance and call 112.
- What to do if you are dissatisfied with the quality of a service
If you are dissatisfied with the content, implementation or quality of the consumer service you have acquired, but the service provided has not posed danger or risk to health or property, first negotiate with the service provider. If necessary, you can get assistance for the negotiations from the Consumer Advisory Service
- Report your observations – and help others at the same time
If you suspect that a service you are using may constitute a risk to your health or property report it to Tukes.