Company obligations when a product poses a risk

If a product does not meet the requirements laid down in legislation and poses a risk to health, safety or the environment, the company must:

• Stop selling the product immediately and, if necessary, remove the product from the market, i.e. from all stages of the distribution chain.
• Notify the responsible authority without delay about the product posing the risk and the relevant measures taken. Notifications to Tukes can be submitted using the form available on the Tukes website. The notification can be sent to kirjaamo (at) tukes.fi.
• Submit a notification on the product posing the risk and on the relevant measures taken to competent authorities in EU or EEA countries in which the product has been sold. The notification must be submitted through the Business Gateway system.

If the products pose a serious risk, they must be recalled from consumers and other end users. The recall must be communicated to distributors and to consumers and other end users who have already purchased products.

A serious risk requires quick action and follow-up from the company, also in cases where the impacts are not immediately evident. Product recalls may apply to products intended for both consumer and professional use.

• If a product poses a serious risk, the company must recall it from consumers and other end-users and inform distributors, consumers who have purchased the product and other end-users.
• If a consumer product has caused an accident, the manufacturer or the responsible party established in the EU must report the accident through the Business Gateway system to the authority of the Member State where the accident occurred.