Self-assessment of safety

Service providers can assess the current state of their safety management independently with this safety self-assessment. The assessment can help the service provider identify its strengths and development needs. It can be used as a tool for the continuous improvement of safety.

Tukes does not store or monitor the user information or results of the assessments.

The assessment consists of 12 statements about safety management. Assess how accurately each statement describes your company’s practices. The assessment is primarily intended for those who has the duty to draw up a safety document.

Additional information:

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Statutory requirements, applied standards, sector-specific guidelines and best practices are taken into account in the service’s planning.  


The safety of the equipment, devices, structures and other accessories used for the service is taken into account at all stages of the procurement process.


The personnel in charge of procurement have the competence required to ensure the safety of the purchased items (e.g. knowledge of CE markings and standards).


Efforts are made to eliminate unacceptable risks or decrease them to an acceptable level during the planning phase of the service. 


Concrete targets are set for safety work.


Indicators describing the level of safety are used.


The achievement of targets is monitored on a regular basis.


The risks to the health or property of customers have been identified, and the causes and consequences of dangerous situations (e.g. the nature and severity of the injury) have been described.


Risks have been classified by function (e.g. by performance or device).


Measures for eliminating or decreasing risks have been defined. 


Changes are taken into account in the operations and the identification of risks is updated on a regular basis. 


Personnel have sufficient emergency capabilities for sudden attacks of illness, injuries and accidents typical for the service.


Concrete instructions have been drawn up for accidents (e.g. emergency call, first aid, halting operations, evacuation, etc.).


Uncommon (sudden and unexpected) accidents have been taken into account in the preparations in addition to risks typical for the service.


The safety document has been drawn up and is up to date.


The safety document meets statutory requirements and is sufficient in scope and detail.


The safety document guides safety work and the procedures defined in the document are implemented in practice.  


The contents of the document have been reviewed with the personnel. 


Customers are given sufficient information on the risks and special characteristics of the service.


Customers are informed in advance of restrictions on participating (e.g. age, health, height or weight) and the knowledge and skills required by the service.


The instructions and rules are given in a clear and understandable form that takes different customer groups (e.g. ability to read and write) into account.


The personnel have the competence and qualifications required for safe service provision.


The personnel have been instructed in their duties.


Training and exercises are recorded.


Refresher training and exercises are held for the personnel to maintain their safety skills.


The safe maximum number of customers has been defined for the service.


Supervision needs have been determined for all phases of the service.


The number of personnel is sufficient for the safe implementation of the service.


Customers are supervised according to risks and actively when necessary.


The service does not cause a danger to anyone affected by it (participants, spectators, bystanders). 


The areas, premises, structures and constructions used for the service are safe and appropriate.


The equipment, devices and other accessories used for the service are safe and compliant.


Customers are aware of the restrictions on the use of the service (e.g. operation life, weight limits, supervision requirements, conditions, etc.).


The personnel assess the condition, cleanliness and safety of the equipment and premises used for the service on a regular basis.


The inspection, maintenance, upkeep and other needs and requirements of equipment have been identified.


There is a written upkeep plan, and maintenance and inspections are recorded.


Observations made during maintenance and upkeep are used to promote the safety of the service.


There are clear practices for keeping records of accidents and the personnel are aware of them.


Accidents, dangerous situations and serious near misses are recorded.


The accident records are reviewed on a regular basis, and measures for improving safety are taken based on the records.


Serious accidents and near misses are reported to Tukes.  


Customer safety is viewed as a part of service quality and overall safety.


Safety is a part of everyday work.


Personnel are encouraged to submit safety observations and suggestions.


The safety situation is monitored proactively and operations are improved on the basis of the observations. 


Top of the line, congratulations!

Safety management appears to be integrated into all of your company’s processes. The measures implemented exceed statutory obligations in most regards. 

Keep up the good work, and remember to give positive feedback to others involved in the service’s implementation. But watch out for arrogance, safety is never perfect!

Remember to report serious accidents and near-misses to Tukes.

Looking good, you are on your way to the top!

It looks like you have taken better than average care of your statutory obligations. You know your responsibility as a service provider and seek to improve the safety of your service beyond the minimum requirements. 

The others involved in the service’s implementation also deserve positive feedback. 

Keep up the good work!

Remember to report serious accidents and near-misses to Tukes.

You have grasped the basics, an all right result!


You are aware of the obligations of service providers. There may be some room for improvement in the sufficiency of your safety measures, though.  

Sit down with your partners in providing the service and take a moment to consider how you could further improve customer safety. Start by choosing a few areas to improve. You should continuously monitor the effectiveness and sufficiency of your risk-management methods.

Please read the materials on Tukes’s website and improve safety even further, for example with the tools for supporting the safety work of economic operators. 

Remember to report serious accidents and near-misses to Tukes. 


Unfortunately your results were not very good!

The current safety of your operations appears to be shaky. It seems that the majority of statutory obligations are not being met. Your current practices and resources do not seem to be ensuring the safety of your customers.

It is time to roll up your sleeves and read up on the obligations of service providers and the Consumer safety act.

Take the measures required to ensure safety. Ask Tukes for help if necessary.

Remember to report serious accidents and near-misses to Tukes. 

Oops, no result. Check your choices!

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